Message Communications, Inc. - What You Get
The Most Advanced and Lowest Cost Voice Broadcasting System
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Once we've called someone interested in your message, the call can be transferred to your call center or office in seconds. All you have to give us is a phone number to transfer your calls to. What sets our Voice Broadcasting service apart from everyone else, is our comprehensive call delivery and management system. Below is a list all our features, most of which cannot be found anywhere else. Go ahead and see for yourself, login to our Web Management System to see how easy it is to control your campaign.
What You Get With Our Voice Broadcasting System ....
FREE WEB BASED ACCOUNT MANAGEMENT
Turn Your Campaign ON or OFF In Real Time
Run Real Time Reports
Change your Scheduled Broadcast Hours
Change your "Transfer Calls To" Phone Number in Real Time
Increase or Decrease the Number of Calls Made Per Minute
Change the Caller ID Shown on your Outgoing Calls
Change the Number of Simultaneous Calls Allowed to your Office
Playback Recordings of Your Transferred Calls for Quality Control
Add Numbers to the In-House DO-NOT-CALL List
Visit Our Web Based Campaign Management System
FREE DATABASE USAGE
We offer our clients FREE usage of our entire database for our broadcasting services. We have over 220 Million phone numbers. This typically saves our clients anywhere from two to ten cents per call!
FREE CALL RECORDING
At no additional cost, we will record ALL calls transferred to your office or call center to ensure your staff is doing their job effectively. You will be able to listen to the calls by visiting our Web-Based Campaign Management system
FREE E-MAILED LEADS
After a caller presses "1" for more information, their name, address, phone number, and other critical call information is e-mailed for later follow ups. (Example E-Mail)
FREE CALL TRANSFER WITH NO PER MINUTE CHARGES
We will transfer your call to any phone number in the United States. There are no per minute charges of any kind. Talk as long as you want. (Note : We cannot transfer calls to toll-free numbers, or telephone systems that require pressing digits, not applicable to per -minute pricing plan.)
FREE SIMULTANEOUS CALL LIMITATION
You only have a limited number of people who can answer the phone at the same time. When a specific number of calls are simultaneously talking with your office, your broadcast will AUTOMATICALLY stop. This ensures your office will never be inundated with too many calls, but enough to keep everyone busy.
NO SETUP FEES
We are the low cost leader in Voice Broadcasting. We focus on volume and will not nickel and dime you. You will know your exact costs before your campaign begins.
ALL DIGITAL NETWORK
Your calls will be made via fiber optic connections to major providers such as Qwest, Broadwing, and Global Crossing. WE DO NOT USE Voice Over IP or Rely on the Public Internet which results in poor audio quality and low response rates.
DEDICATED ACCOUNT MANAGER
Your company will have a single point of contact for all of your broadcasting needs. No need to speak to different departments or go through any management higherarchy whatsoever.
FREE VOICEMAIL BOX
Organizations who do not have a call center or dedicated receptionists to answer the phone can request a FREE voicemail box where your calls are transferred to.
FREE USE OF OUR "ON-CALL TRANSFER NOTIFICATION SYSTEM"
As soon as a caller presses "1" to have their call transferred, a Popup will give you the Name, Address, Phone, etc. of the incoming caller. (Example Pop Up)
(Internet Connection Required)
FREE DO-NOT-CALL MAINTENANCE
We maintain a Company Wide Do-Not-Call list and scrub ALL outgoing campaigns against it. Over time this has helped dramatically increase the quality of calls our customers receive. We also scrub all calls against the National Do-Not-Call List.
FREE "CALLER HANGUP NOTIFICATION"
Sometimes the individual who pressed "1" to be transferred will hang up the phone before your office picks up. If this happens, your office will automatically receive a call with the following message : "The individual who pressed one hung up the telephone, If you would like to call them back, they were reached at ... " Allowing you to quickly call the person back.
FREE WEB BASED DATABASE UPLOAD CAPABILITIES
If you would like to use your own database, you can upload the list directly to our website using in a variety of standardized formats. If you would like, at no additional charge we will Deduplicate and Randomize your list, Clean your list against the National Do-Not-Call Database, and clean it against the In-House Do-Not-Call Database, before dialing.
FREE FTP BASED DATABASE DELIVERY CAPABILITIES
Many of our larger corporate clients have integrated our dialing system into their IT Infrastructure. We can provide you with FTP Login information for unattended file delivery and dialing of your provided database.
FREE "CALL ANNOUNCEMENT FEATURE"
When a call is transferred to you, we can optionally set an announcement to say "You Have a Transferred Call" prior to the call being connected. This will allow your staff a moment to change their frame of mind and handle the call appropriately.
FREE "AUTOMATIC TRANSFER RETRY"
If we transfer a call and your lines are busy, we will retry your phone number every two seconds until we get through. During that time, the caller will hear hold music.
FREE CALLER ID NOTIFICATION
All calls transferred to your office or call center will display the Caller-ID of the individual who pressed "1". This is yet additional source for Lead Identification separate from our On-Call, and E-Mail Notification System.
FREE "MARK FOR REMOVAL FEATURE"
If a caller presses "1" to have their call transferred, but then asks to be placed on the Do-Not-Call list once connected, simply press the Star Key ( * ) on your telephone at any time during the conversation. The caller will then hear a recording indicating they have been removed from the list and the call will be disconnected.